Question 1

For Tier 3 accounts, priority dispatch means a service unit dispatched (en route) within two hours of your emergency roadside call, anywhere in our published Chicagoland service corridors. It’s subject to technician availability, service location, weather and safety conditions.

Accepted Answer

For Tier 3 accounts, priority dispatch means a service unit dispatched (en route) within two hours of your emergency roadside call, anywhere in our published Chicagoland service corridors. It’s subject to technician availability, service location, weather and safety conditions.

Question 2

Labor is covered; parts are not. All parts and consumables are billed separately on each work order. Major replacement parts over $1,000 wholesale are passed through at actual wholesale cost with zero markup.

Accepted Answer

Labor is covered; parts are not. All parts and consumables are billed separately on each work order. Major replacement parts over $1,000 wholesale are passed through at actual wholesale cost with zero markup.

Question 3

Not for scheduled work inside your designated service window. That labor bills at standard contract rates regardless of the clock. After-hours rates apply only outside the window and to unscheduled emergency response.

Accepted Answer

Not for scheduled work inside your designated service window. That labor bills at standard contract rates regardless of the clock. After-hours rates apply only outside the window and to unscheduled emergency response.

Question 4

Defects found at the baseline audit are quoted and billed separately at standard contract rates. Coverage for that unit begins once it meets baseline condition.

Accepted Answer

Defects found at the baseline audit are quoted and billed separately at standard contract rates. Coverage for that unit begins once it meets baseline condition.

Question 5

The initial term is six (6) months. At renewal, rates are set at or below the published Tier 3 rate based on your service history. Any rate above the published Tier 3 rate requires a signed renewal agreement.

Accepted Answer

The initial term is six (6) months. At renewal, rates are set at or below the published Tier 3 rate based on your service history. Any rate above the published Tier 3 rate requires a signed renewal agreement.

Question 6

Tier 3 monitoring connects to Samsara / Geotab telematics via API. If your fleet runs a different platform, ask our account team about compatibility. (Confirm with Axel.)

Accepted Answer

Tier 3 monitoring connects to Samsara / Geotab telematics via API. If your fleet runs a different platform, ask our account team about compatibility. (Confirm with Axel.)

The Zero-Downtime Guarantee

Most Breakdowns Announce Themselves. Most Fleets Don’t Hear Them.

Tier 3 — Zero-Downtime Guarantee

Built for High-Utilization Fleets

Custom Tier 3 for Fleets of 25+ Units

From Yard Audit to Full Coverage

Every Alert, Every Repair, On Record

Staged Where Freight Moves

Zero-Downtime Guarantee Questions

What does sub-2-hour priority dispatch mean?

Are parts included?

How is Tier 3 priced?

What if a unit needs repairs before enrollment?

Does PM-C labor apply to every unit?

Do we need Samsara or Geotab installed?

Request Your Complimentary Fleet Yard Audit

Company

Contact